Customer Success Manager

Are you or someone you know tired of the same routine in real estate administration or property management? Looking for a fresh, exciting challenge? The next big opportunity might be just around the corner!

This prop-tech company is revolutionizing the real estate industry with its cutting-edge, cloud-based payments platform. Agents are empowered to boost their cash flow and offer clients flexible payment options, including deferring marketing costs until settlement. For those ready to join a game-changing team, this is the place to be.

THE PERKS

• A permanent, full-time role offering stability and growth opportunities.
• Enjoy a consistent Monday to Friday schedule, 9am-5pm - no weekends!
• Work from a vibrant Pyrmont office in a dynamic and collaborative environment.
• Opportunity to join a dynamic, innovative team making a significant impact in the real estate industry.
• Full training and onboarding provided to set you up for success.
• WFH flexibility provided
• Attractive salary of $100k package on offer

• Develop deep product expertise to become an internal expert, guiding merchants to maximise value from payment solutions.
• Manage the end-to-end customer journey, onboarding new customers and introducing existing clients to new modules.
• Highlight platform features that drive early value, ensuring clients achieve their goals efficiently.
• Foster strong, trusted relationships with clients to encourage advocacy and generate referrals.
• Promote cross-selling opportunities by identifying additional modules that meet current or future client needs.
• Minimise churn rates by driving product usage, ensuring renewals, and increasing client loyalty.
• Provide exceptional service to merchants, maintaining long-term relationships and enhancing client satisfaction.

• Confident communicator with strong training and presentation skills.
• Skilled at building connections and facilitating effective discussions to see the bigger picture and develop tailored solutions.
• Results-driven with a focus on leveraging data and processes to achieve goals.
• Experienced in using CRM systems effectively and efficiently.
• Exceptional attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong customer service ethic and customer-centric mindset, ensuring a superior client experience.
• Adaptable and responsive to change, able to work independently or collaboratively as part of a team.
• Exceptional written and verbal communication skills, maintaining uncompromising professional standards.
• Proactive in identifying and implementing process improvements to enhance efficiency and customer satisfaction.